CSz performers step into high-stakes roles so your team can rehearse the moments that matter most — difficult patients, challenging clients, hard conversations — until they're ready.
Simulation training puts your people in the room before the stakes are real.
Clients define the situations that matter. CSz designs the roles, character arcs, and escalation points to match your real environment — not a generic training template.
Professional improvisers respond in the moment with nuance and realism. They can escalate, de-escalate, and reset — giving every participant a genuinely challenging practice experience.
Participants leave having actually done the hard thing, not having heard about how to do it. Deliberate repetition builds real confidence under pressure.
Any profession where interpersonal skill failure has real-world consequences.
Simulated patients for physicians, nurses, and care teams to practice difficult diagnoses, end-of-life conversations, trauma disclosure, and informed consent.
Mock clients and witnesses for public defenders, law students, and legal aid organizations preparing for real interviews, depositions, and courtroom interactions.
Scripted difficult caller and escalation scenarios so front-line staff arrive prepared — not just trained on policy, but practiced in the actual moment.
Role-played direct reports for managers to rehearse performance conversations, terminations, accommodation requests, and difficult feedback delivery.
Every engagement is designed around your real scenarios — not off-the-shelf content.
We meet with your team leads to understand the specific situations, language, and pressures your staff actually face.
CSz designs the performer briefs: character motivations, escalation triggers, realistic responses, and reset protocols.
Performers rotate through participants in structured rounds, providing realistic pressure with the ability to pause and repeat.
Facilitated reflection on what worked, what to adjust, and what participants want to carry forward into their real work.
CSz Portland performers are not just actors — they're trained applied improv practitioners with experience across healthcare, legal, corporate, and public sector clients. They respond in the moment, hold character under pressure, and adapt to whatever your participants bring.
Years of applied improv
Facilitators & Performers
Organizations served
Simulation is most powerful when participants already share a vocabulary. Many clients run a CSz workshop first — building foundational skills — then bring in simulation to pressure-test those skills in realistic scenarios.
Others use simulation as a standalone intensive when the need is purely about practice, not new learning. Either path works. We'll help you decide what's right for your team.
See our workshopsTell us about your team and the situations they face. We'll build a program around your real scenarios.
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